Returns Information

Start with the marketplace

Mobriver's website does not take orders or payments. If you bought a product through Amazon, eBay, or another retailer, open that order in your marketplace account and use its return, replacement, or help process. This gives the seller the order details and provides the correct return instructions and label, where applicable.

Return conditions

The return window, condition requirements, return-postage responsibility, and refund method are those shown in the marketplace listing and order terms, subject to your statutory rights. If an item is faulty, damaged, incorrect, or not as described, state that clearly when opening the request and include useful photographs where the marketplace allows them.

Do not send a product to Mobriver's registered office without receiving return instructions. Unauthorised parcels may not reach the correct returns location or be linked to your order.

Product and compatibility support

If you need help identifying a part, checking compatibility, or using a product, contact Mobriver. Include the product name and the marketplace used, but do not send payment-card details or account passwords.

Your legal rights

Marketplace procedures do not remove consumer rights that apply to your purchase. If you cannot resolve an issue through the order page, contact the seller shown on your order or email info@mobriver.co.uk for product-related help.