Ordering and delivery
Where to buy
Product pages link to available marketplace listings. Our website currently provides the catalogue and product information; purchases and payments take place on Amazon, eBay or the linked retailer’s website.
Check the seller shown on the listing, the full product description and your appliance’s compatibility before placing an order.
Delivery times and charges
The listing and checkout show the delivery options, charge and estimated arrival date for your address. These can vary by product, seller and destination. The delivery information shown when you order applies to that purchase.
Tracking an order
Sign in to the marketplace where you bought the item and open your order details. Available tracking and delivery updates appear there. Use that order’s help or contact-seller option for a delayed or missing delivery.
Changing or cancelling an order
Use the marketplace’s cancellation or order-help process as soon as possible. Its order page will show the options available for your order and whether a change can still be made.
Returns, damage or an incorrect item
Open the order where you purchased the item and follow its return or problem-reporting process. Our returns information explains where to start. Please obtain return instructions before posting any product.